Frequently Asked Questions
1. The Velocity™ Technology & Performance
Q: How is the Velocity™ different from traditional sticky rollers?
A: Sticky rollers rely on disposable adhesives that lose their grip after a few rolls and create unnecessary waste. The PawSwoop™ Velocity is engineered with our proprietary Micro-Grid™ Technology. Instead of sticky paper, it uses a specialized mesh texture that creates a static charge to lift and trap embedded hair from deep within fabrics—something adhesive tapes simply cannot achieve. It is a permanent, high-performance tool, not a disposable accessory.
Q: Which surfaces can I use the Velocity™ on?
A: The Velocity™ is designed for versatility. It performs exceptionally well on:
Automotive Upholstery: Car seats, mats, and trunk liners.
Home Furniture: Velvet sofas, linen cushions, and rugs.
Clothing: Wool coats, denim, and activewear.
Pet Accessories: Fleece dog beds and cat trees.
Note: We recommend testing on delicate silks or very loose knits gently before full vigorous use.
Q: Does it require batteries or power?
A: No. The Velocity™ is purely mechanical and ready whenever you are. It relies on ergonomic swiping motion and friction technology, ensuring you never run out of power mid-clean.
2. Care & Maintenance
Q: How do I clean the Velocity™ pad?
A: Maintenance is effortless. Unlike products that require peeling off sheets, the Velocity™ is fully reusable.
Remove: Pull the gathered hair clump off the mesh surface with your fingers.
Rinse: For a deeper clean, rinse the pad under lukewarm water to wash away fine dust.
Dry: Let it air dry. The Micro-Grid™ texture will return to its peak performance state immediately.
Q: How long will the product last?
A: We built the Velocity™ to be the last hair remover you ever buy. With proper care (rinsing and storing safely), the durability of the mesh and the ergonomic grip is designed to last for years of daily use.
3. Shipping & Orders
Q: Why does shipping take 3-5 days to process?
A: At PawSwoop™, we prioritize quality over speed. We do not ship dusty products from a warehouse shelf. Each Velocity™ order is prepared and inspected individually upon purchase to ensure the mesh integrity and structural quality meet our premium standards. This 3-5 day processing window ensures you receive a flawless tool, ready for action.
Q: How can I track my order?
A: Once your specialized order has passed inspection and is handed to the carrier, you will immediately receive a Shipment Confirmation Email containing your tracking number. You can also visit our [Track Your Order] page for real-time updates.
4. Returns & Guarantee
Q: What is your return policy?
A: We stand firmly behind the engineering of our products. If the Velocity™ does not meet your performance expectations, you may return it within 30 days of delivery for a refund. Please visit our [Returns Policy] page for detailed instructions on how to initiate a return with our Client Concierge team.
Still need assistance?
Our Client Concierge is at your disposal.
Email: support@pawswoop.com Response Time: Within 24 Hours.