At PawSwoop™, excellence is not just a standard for our products, but for our service.

Whether you require assistance with your Velocity™ order, have technical inquiries about our Micro-Grid™ technology, or simply wish to share your experience, our dedicated client concierge team is at your disposal.

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Get in Touch

For the fastest resolution, please direct your inquiries to our official support channel. We are committed to providing a seamless experience and aim to respond to all unparalleled inquiries within 24 hours.

Email Support:

support@pawswoop.com For order inquiries, please include your Order Number # in the subject line.

Operating Hours:

Monday – Friday 09:00 AM – 06:00 PM (EST)

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Department Contacts

To ensure your message reaches the right team immediately, please review the categories below:

Customer Care & Orders: For questions regarding shipping, tracking, returns, or product usage. Direct Line: support@pawswoop.com

Press & Partnerships: For media inquiries, brand collaborations, or wholesale opportunities. Subject Line: "Partnership Inquiry"